Blog
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What Should a B2B CX Strategy Actually Include?
A real B2B CX strategy isn’t a slide deck or a set of principles. It’s a structured plan for how your company listens, identifies gaps, and closes them.
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What’s the Difference Between CX, UX, and Customer Success?
CX, UX, and customer success are related but distinct disciplines. Understanding which one you’re actually missing is the first step to fixing the right problem.
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How Much Does a Fractional CX Consultant Cost? (Real Ranges, Explained)
Real pricing for fractional CX consulting: $3,500–$18,000/month for retainers, $5,000–$30,000 for projects. A CCXP-certified consultant explains the real numbers.
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What to Ask Before Hiring a Fractional CX Consultant (And Red Flags to Watch)
Hiring a fractional CX consultant isn’t like hiring a vendor. Here are the five questions that separate the ones who deliver from the ones who write decks.
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What Is a CX Audit and What Does It Actually Deliver?
A CX audit diagnoses where your customer experience breaks down and why. Here’s the exact 6-dimension framework, 2-week process, and deliverables I use — and when it’s the right starting point.
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What Does a CX Consultant Actually Deliver? (Contracts, Timelines, Outputs)
Most CX consulting engagements are vague about outputs until you’re already in one. Here’s what to expect: what gets built, documented, and handed off.
I’m currently taking on 2–3 fractional clients and project engagements. Most clients start with a single project.