Companies hire me when they know they have a CX problem but aren’t ready to build a whole function around it. I’ve led customer experience at B2B companies for 15 years — I know what good looks like, and I can get you there without a full-time hire.
Most engagements start with a single, scoped project – an audit, a workshop, a specific program build. You get something concrete. If it makes sense to keep working together, we’ll talk about the next project you want to tackle. No long-term commitments required upfront.
Best for companies that need ongoing strategic leadership without a full-time hire.
You get a senior CX leader embedded in your team — running strategy, managing research programs, coaching internal teams, and representing CX at the executive level.
- VoC program design, launch, and management
- Quarterly research and insights reporting
- Cross-functional CX alignment and prioritization
- Executive stakeholder communication
Engagement: 3-month minimum | $2,500–$5,000/month
Best for companies that have customer data but no systematic program around it.
I design and launch your Voice of Customer program — from listening post strategy and survey architecture to closed-loop process and executive reporting. You walk away with a program your team can run.
- Listening post mapping across the customer journey
- Survey design and platform setup (Qualtrics, Medallia, or your tool)
- Closed-loop process documentation
- Dashboard and reporting cadence
Engagement: 6–10 weeks | $4,000–$8,000 project-based
Best for teams that need cross-functional alignment around the customer experience.
I facilitate a structured journey mapping workshop — from pre-work and stakeholder interviews through the live session, gap prioritization, and a 90-day action plan that reflects what your org can actually do right now.
- Pre-workshop stakeholder interviews and data review
- Persona definition
- Full-day facilitated workshop
- Journey map + gap analysis
- 90-day roadmap recommendations
Engagement: 2–3 weeks | $3,500–$6,000
Best for new CX leaders stepping into a role, or companies unsure where to focus.
I assess your current CX infrastructure across six dimensions — listening systems, journey design, service delivery, governance, data and metrics, and technology — and give you a scored assessment, gap analysis, and prioritized action plan. This is also the most common entry point for new engagements.
Engagement: 30 days | $2,500–$4,000
Best for B2B companies whose sales and product teams are making decisions without reliable CI.
I design your CI program, build the briefing format, and deliver the first quarterly brief. I also document the update process so your team can maintain it without me. The goal isn’t dependency — it’s a program that runs.
Engagement: 4–6 weeks | $2,000–$4,000
RXO
Revenue Generation & Growth
I’m currently taking on 2–3 fractional clients and project engagements.