Build the CX program that keeps your best B2B customers.
15+ years of senior CX leadership — available fractionally, without the full-time cost.
What I Do
Fractional CX Leadership
CCXP-certified CX strategy at VP level — embedded in your team, operational within two weeks. Covers VoC programs, journey mapping, research infrastructure, and exec-level reporting. 10–20 hours/month, starting at $2,500.
Experience Design Audits & Project Work
A 30-day assessment that shows exactly where your customer experience is costing you revenue — with a prioritized roadmap to fix it. Also available: journey mapping workshops, competitive intelligence builds, and VoC program launches.
Templates & Playbooks
Frameworks from real CX work at Mural, Coyote Logistics, and Bixal — distilled into tools you can use immediately. VoC launch playbooks, journey map templates, CI briefs, and CX audit scorecards. No fluff.
Ready to talk?
Whether you’re building a VoC program, re-evaluating all your customer support data, or know that the way you deliver service could be better — the first conversation is free.