Build the CX program that keeps your best B2B customers.
15+ years of senior CX leadership — available fractionally, without the full-time cost.
What makes this different
Most CX work fails because it tries to solve everything at once. Six-month roadmaps. Org redesigns. Listening programs that require three new tools and a dedicated analyst. By the time any of it gets approved, the problem has moved.
I work differently. I start with the reality you’re actually in — scattered data that’s directional at best, teams with competing incentives, a cross-functional alignment problem that’s been on the agenda for two years. From there, I help you identify what will actually shift the customer experience and build the internal momentum to get it done.
Not everything. The right things.
What I do
Fractional CX Leadership
CCXP-certified CX strategy at VP level — embedded in your team, operational within two weeks. I run the program, manage the research, coach your team, and report to your executives. 10–20 hours/month, starting at $2,500.
CX Audits & Advisory Projects
Not ready for ongoing support? Start here. A focused 30-day audit shows you exactly where your customer experience is costing you revenue — with a clear, prioritized action plan for what to fix first. Also available: journey mapping workshops, VoC program builds, and competitive intelligence programs.
I’m currently taking on 2–3 fractional clients and project engagements.