Blog
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How CX and EX Drive Digital Transformation: Customer and Employee Experience Explained
The writer reflects on their early career experiences, urging organizations to prioritize a consistent, customer-focused experience. They emphasize the need for internal alignment and disciplined service design, highlighting the challenge of obtaining buy-in and data-driven insights. The piece underscores the…
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What Is Total Experience? Why CX, EX, and Service Design Must Work Together
As I’ve thought about my career, I realize that most of my roles have always evolved to be more comprehensive of the experience a user goes through than just the component I had been working on. In my early years…
I’m currently taking on 2–3 fractional clients and project engagements. Most clients start with a single project.