Category: Leadership
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What’s the Difference Between CX, UX, and Customer Success?
CX, UX, and customer success are related but distinct disciplines. Understanding which one you’re actually missing is the first step to fixing the right problem.
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What Does a Fractional CX Consultant Actually Do?
Most companies that know they have a customer experience problem struggle to figure out how to actually address it. Where does it live in the org? Who runs it? What do we actually need? This becomes overwhelming pretty quickly. And then the question is – what’s it gonna cost us? A full-time VP of CX…
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Leadership vs. Management: What It Really Means to Lead (and Why Most Organizations Get It Wrong)
The post explores the distinction between leadership and management, emphasizing that leadership involves vision, inspiration, and adaptability, while management focuses on organizational tasks. It discusses the challenges organizations face when expecting managers to become leaders. Development in leadership skills should be separate from management training to ensure effective growth within teams.