Tag: B2B
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How Much Does a Fractional CX Consultant Cost? (Real Ranges, Explained)
Real pricing for fractional CX consulting: $3,500–$18,000/month for retainers, $5,000–$30,000 for projects. A CCXP-certified consultant explains the real numbers.
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What to Ask Before Hiring a Fractional CX Consultant (And Red Flags to Watch)
Hiring a fractional CX consultant isn’t like hiring a vendor. Here are the five questions that separate the ones who deliver from the ones who write decks.
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What Is a CX Audit and What Does It Actually Deliver?
A CX audit diagnoses where your customer experience breaks down and why. Here’s the exact 6-dimension framework, 2-week process, and deliverables I use — and when it’s the right starting point.
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How to Build a CX Roadmap for a B2B Company
A CX roadmap translates your audit findings into a sequenced plan of action. Here’s how to build one that leadership will actually fund and your team can actually execute.
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B2B Customer Churn Analysis: How to Find Out Why Clients Are Really Leaving
Most churn analysis tools tell you when clients leave — not why. Here’s the human-led approach: exit interviews, win/loss debriefs, and pattern recognition.
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Journey Mapping Workshop Cost: What’s Included and What to Expect
A journey mapping workshop typically costs $4,000–$18,000 depending on scope. Here’s exactly what affects the price and what you should expect to get.