Tag: CCXP
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What Is a CX Audit and What Does It Actually Deliver?
A CX audit diagnoses where your customer experience breaks down and why. Here’s the exact 6-dimension framework, 2-week process, and deliverables I use — and when it’s the right starting point.
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Why CX Professionals Are the Challengers Your Organization Needs
I’ve recently completed my CCXP certification to further advocate for the value of customer experience as a driver of long-term business growth.
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What Is CX Strategy? Why Most B2B Companies Are Getting It Wrong
Clarifying why CX is a unique discipline that many organizations overlook as a critical pillar.
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What Does a CX Professional Do? 9 Roles Every Customer Experience Leader Plays
How CX professionals can help organizations refine their growth strategy & reduce operating cost
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What Is Total Experience? Why CX, EX, and Service Design Must Work Together
As I’ve thought about my career, I realize that most of my roles have always evolved to be more comprehensive of the experience a user goes through than just the component I had been working on. In my early years at CareerBuilder I was managing all of the brand social media channels for job seekers,…