CX & EX: Two ingredients in your seven-layer dip of digital transformation
by Justin
The writer reflects on their early career experiences, urging organizations to prioritize a consistent, customer-focused experience. They emphasize the need for internal alignment and disciplined service design, highlighting the challenge of obtaining buy-in and data-driven insights. The piece underscores the transformative power of customer and employee experience beyond mere buzzwords, offering a compelling case for their strategic importance.
Categories: CX, EX, Strategy • Tags: customer experience, customer experience management, cx management, cx strategy, digital transformation, employee engagement, employee experience, ex strategy, organizational transformation