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CX & EX: Two ingredients in your seven-layer dip of digital transformation

April 11, 2023 by Justin

As I mentioned in the previous post, most of my career has been experience-centric when there wasn’t nomenclature like “customer experience” or “employee experience.” Well, the latter probably existed but was more in reference to how a candidate moved through application and hiring process into a full-time employee. And while that’s important from how an organization brings it’s EVP to life most immediately within a person’s first 90 days in an organization, I’m more interested in how we think about […]

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Thinking Total Experience

January 31, 2023 by Justin

As I’ve thought about my career, I realize that most of my roles have always evolved to be more comprehensive of the experience a user goes through than just the component I had been working on. In my early years at CareerBuilder I was managing all of the brand social media channels for job seekers, but I operated in a silo disconnected from the people who managed the website experience, and those who ran the email programs were disconnected from […]

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Measly Blog Hardly Makes Up for 4-Year Silence

January 18, 2023 by Justin

To say that this post is overdue is an understatement. My last entry here was in 2019. Who could have predicted what was to come shortly thereafter and how it’s taken me four years to update this site. But to be fair, in the midst of world calamities, whose been up to the task of promoting themselves? I mean, for some…it’s an addiction that cannot be staved off. For me, life is more interesting when living and observing than rehashing, […]

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Recent Posts

  • CX & EX: Two ingredients in your seven-layer dip of digital transformation
  • Thinking Total Experience
  • Measly Blog Hardly Makes Up for 4-Year Silence
  • Well, a lot has happened.
  • Content Enablement – well, what’s that?

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