CX & EX: Two ingredients in your seven-layer dip of digital transformation
by Justin
As I mentioned in the previous post, most of my career has been experience-centric when there wasn’t nomenclature like “customer experience” or “employee experience.” Well, the latter probably existed but was more in reference to how a candidate moved through application and hiring process into a full-time employee. And while that’s important from how an organization brings it’s EVP to life most immediately within a person’s first 90 days in an organization, I’m more interested in how we think about […]
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